MyCuci App Privacy Policy – Malaysia User Data Protection

1. Introduction

Mycuci app ("we", "Platform", or "mycuciapp.net") respects and takes seriously the privacy rights of every user who registers and uses our platform. This Privacy Policy explains in detail what information we collect, why we need it, how it is used, and the steps we take to keep it safe at all times.

By using mycuci app services — whether through mycuciapp.net or our mobile app — you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards applicable to the online services industry.

2. Information We Collect

Mycuci app only collects information that is strictly necessary to provide a safe, seamless, and quality service to all our members. The information collected falls into three main categories:

a) Information You Provide Directly

• Full name and username upon account registration.
• Email address and mobile number for verification and communication purposes.
• Date of birth to verify compliance with the minimum age requirement of 18 years.
• Bank account or e-wallet details for deposit and withdrawal processing.
• Identity verification (KYC) documents such as a copy of your IC or passport when required.
• Any additional information you provide when contacting our support team.

b) Information Collected Automatically

• IP address and general location data (state/country) for security and fraud detection purposes.
• Device type, operating system, and web browser version used.
• Activity log data including pages visited, session duration, and navigation patterns.
• Game performance data including betting history and transaction records.
• Cookie and similar tracking technology information.

c) Information from Third Parties

• Identity verification from the KYC service providers we engage.
• Payment verification data from trusted payment processors.
• Fraud-related information and blacklists from recognised fraud prevention agencies.

3. How We Use Your Data

Every piece of information we collect is used for clear and legitimate purposes. We do not use your data for any purpose other than those stated below:

• Account Management: Securely creating, verifying, and maintaining your member account.
• Transaction Processing: Processing all deposits, withdrawals, and financial activity in your account.
• Identity Verification (KYC): Ensuring all members meet eligibility requirements and regulatory compliance.
• Fraud Prevention: Detecting and blocking any suspicious or unauthorised activity on the platform.
• Customer Support: Helping resolve any complaints, enquiries, or technical issues you encounter.
• Platform Communications: Sending important notifications related to your account, promotions, and platform updates.
• Platform Improvements: Analysing usage patterns to improve the overall user experience.
• Legal Compliance: Meeting reporting and compliance requirements with relevant authorities when required.

4. Information Sharing

Mycuci app will not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your consent. However, in the following limited situations, information sharing may occur:

• Service Providers: We share information with service partners such as payment processors, KYC providers, and cloud infrastructure providers — all bound by strict confidentiality agreements.
• Legal Compliance: When required by a court, regulatory body, or authorised law enforcement authority.
• Fraud Prevention: Sharing information with financial crime and online fraud prevention agencies where suspected illegal activity is identified.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of those assets — and you will be notified in advance.

In all of the above situations, we ensure your information is used only for legitimate purposes and protected to a standard equal to or higher than our own.

5. Data Security & Encryption

We invest seriously in security infrastructure to ensure your personal and financial data remains protected at all times. Our security measures include:

• 256-bit SSL/TLS encryption for all communications between your device and our servers.
• At-rest encryption for all stored personal and financial records.
• Two-factor authentication (2FA) is available for all member accounts.
• Real-time threat monitoring around the clock, 24 hours a day.
• Strict access controls — only authorised personnel with a legitimate job requirement may access user data.
• Regular security audits by independent third parties to ensure our systems consistently meet the latest standards.
• Secure data backups and comprehensive disaster recovery procedures.

6. Cookie Policy

Mycuci app uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling required (mandatory) cookies may affect core platform functionality and your account security.

7. Data Retention & Deletion

Mycuci app retains your personal information for as long as your account is active or as long as it is needed for the purposes stated in this policy. After account closure, we will retain certain records for specified periods in accordance with applicable legal and financial regulatory requirements.

• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian law.
• Security logs and fraud detection records are retained for 3 years.
• KYC information is retained for 5 years after account closure.
• Non-identifiable analytics data is deleted after 2 years.

Once the defined retention period has ended, your information will be securely deleted using data disposal procedures that comply with international standards, ensuring it cannot be recovered by any party.

8. User Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

9. Children's Privacy

Mycuci app is an adult entertainment platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process any personal information from children or minors.

Should we discover that a minor's personal information has been collected without our knowledge, the account in question will be closed immediately and all data will be deleted without delay. If you believe a minor has registered an account on our platform, please contact our support team right away.

10. Privacy Policy Amendments

Mycuci app reserves the right to amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or data security expert advice. Any material changes will be communicated to members via email or a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the mycuci app platform after amendments are published constitutes your acceptance of the updated policy. The "Last Updated" date at the top of this page reflects when the latest amendment took effect.

11. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the mycuci app data protection team is ready to assist. You can reach us via live chat on the platform or through our official email.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data exports or deletions, we will process them within 30 business days in accordance with Malaysia's PDPA requirements.